Smith.ai (Recommended Virtual Receptionists)

Virtual Receptionist Services

Smith.ai is a superior call answering service for small businesses & individuals. Our virtual receptionists help you build better relationships with customers. Email: [email protected] Read more

30 recommendations

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    Facebook Verified

    Smith was perfect for my solo law practice. Callers were greeted with a live person and my overhead did not take a hit. Their customer service is one of the most responsive I have ever experienced as well. I highly recommend Smith for outsourcing call reception duties.

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    LinkedIn Verified

    I've used Smith.ai for about a year and have been very pleased with the service. I love that my calls are always answered by a human being as I am often out in the field as a entrepreneur.

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    Google Verified

    I've use Smith for about 3 months as an answering service for my marketing campaigns. As a busy solo practitioner, I can't always get to the phone when a potential client contacts me. They have proven to be an asset to my law firm.

    Recommended for
    Customer ServiceAnswering Service
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    Google Verified

    Wonderful answering service! I'm a solo practitioner attorney and I can't get to my phone at all times. I know that my phones will be answered professionally at all times. The ability to text updates to Smith without fussing with an app is a huge bonus. I highly recommend.

    Recommended for
    Call Answering

    Thanks so much, Regina! We appreciate the kind words.
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    Facebook Verified

    I am a small business owner and I have no doubt that Smith has been invaluable in helping me grow my business. I can now focus on my clients and enjoy my limited free time without worrying about missing calls. Their receptionists are warm, friendly and engaging and the text summaries are thorough and useful. If you are on the fence about hiring them, do it now, it is absolutely worth it.

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    Facebook Verified

    I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before.

    Recommended for
    Answering Service
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    Google Verified

    Amazing service especially for new small business owners providing a breath of fresh air in direct contrast of having artificial intelligence taking over creating such as disconnection with out customers. Smith has been great as it allows calls to be filtered before they are transferred to me. Especially love that spam is not charged and eliminates the ever persistent telemarketers. Also just want to say that how appreciative I am for the discreteness of the staff and what a wonderful job these people that have been doing while answering the calls. HIGHLY recommend.

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    LinkedIn Verified

    Professional, intelligent and easy to work with. Highly recommended. We love the daily email summaries and the call data they capture.

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    Google Verified

    I was using a receptionist service that came with my executive suite for about three years. Our office has four receptionists that answer phones for dozens of businesses and the quality of the service has been going down hill. I was missing calls, getting bad feedback from clients about "my" receptionist and having too many calls sent directly to voice mail instead of being transferred. Smith has been a huge upgrade. Very friendly receptionists, haven't missed a single call, and they filter out spam/sales calls. The service is outstanding- I highly recommend them.

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    Google Verified

    My company has been using Smith.ai for about a year and the results have been great. The staff at Smith are incredibly friendly and work with you on a script for your callers. They even created a "call blast" service for us to guarantee a member of our staff received the message. I highly recommend if you are looking for a professional, courteous, and affordable answering service.

    Pictures attached

    Thanks so much, Matt!
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    LinkedIn Verified

    I have been using Smith.ai for about two months and I am extremely pleased. The ease of use, reasonable cost, and very professional staff have made this one of my best business decisions of the past year.

    Recommended for
    Virtual Receptionists
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    LinkedIn Verified

    We have been using Smith.ai for about a month now and I can highly recommend Smith.ai for handling your phone calls (used multiple others before). A little bit more expensive but a lot more quality :)

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    Facebook LinkedIn Verified

    We've used Smith.ai for the better part of the year and they've been great. Easy to work with and flexible on making adjustments. Highly recommended.

    Recommended for
    Receptionist Services
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    Google Verified

    I've been using Smith Ai for a few months and I highly recommend them. The service is fantastic and I can't believe the value for money. 10 out of 10


    Thanks so much, Caemin!
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    Facebook Google LinkedIn Verified

    I've worked with many answering services over the 7 years that I have been in business. This one is hands down, my favorite (I even enjoy them more than Ruby, the Rolls Royce of answering services). The messages are clear and concise. They are great at handling clients. Fees are reasonable and realistic. I could not be happier.

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    Google Verified

    All of my clients were super impressed at the professional way they answered the phone. Always kind and polite. Highly recommended.

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    LinkedIn Verified

    I've been looking for a good call answering service for years. I was tempted by Ruby Receptionists (a few times), but the costs were astronomical. So I back-burned this project. Then I discovered Smith about 4 months ago. The price was right, but what really hooked me is their technology. I love the instant email summaries (within minutes of getting a call), and then the nicely formatted daily summaries at the end of the day. It's a nice combination of human + tech. It's all very slick and I'd highly recommend this service for any small business!

    Pictures attached
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    Google Verified

    Smith is an excellent call answering service and has offered me outstanding service at a great price for my company! I would definitely recommend them to anyone looking for this service. They go above & beyond and are highly professional. Not one thing bad you can say about them!


    Thanks so much, Kathryn!
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    Patricia Stanley

    Added by Smith.ai (Recommended Virtual Receptionists)

    My experience thus far has been that Smith AI has offered superior service to that of Ruby at less cost. I was very leery of changing services. After all, Ruby is viewed as the best. Well, I really must say that I couldn't be more pleased. The call summaries are coherent and offer just the right amount of detail. The names of callers are more often spelled correctly than before. The screening and filtering of junk calls seems better. They have gone out of their way to get to know my office and handle calls accordingly. The receptionists sound very professional. Just wow - seems to good to be true! And FYI no one asked me to review or post anything. I'm that impressed.

    Original recommendation
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    Google LinkedIn Verified

    Smith.ai for sure. I've used their services since 2015 and don't know how I could live without them now. A live person answers each call with the greeting I select, hands the call over to me with an introduction, and prepares a summary of each call sent by email. (I chose email over SMS.) I have an IP boutique practice, so my new leads call with pretty much patent, trademark, or copyright needs. Anymore, the Smith receptionists are better at classifying some lead's IP needs than the lead themselves. Smith.ai also screens out solicitors or anyone else I don't want to take calls from. It's all so customized that it feels as if I have a dedicated receptionist. The prices are super affordable, too. Highly recommended!
    -Nyman IP
    nymanip.com

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    Facebook Verified

    Smith has been instrumental to the growth of our small bootstrapped company. Not only is it a FRACTION of the cost of a full time receptionist, it is actually BETTER because we get extended business hours which cover PST & EST, not to mention the service is just insanely good.

    Recommended for
    ReceptionistAnswering ServicePhone ServicesCustomer Service

    Thanks so much, Roman!
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    LinkedIn Verified

    This company has changed the face of my business image from embarrassing to impressive. The folks here really go WAY beyond the call of duty, and they do it the way American clients are accustomed to. Beautiful. And the cost? Just silly low. I can't brag loud enough about my Smith.ai partners.

    Recommended for
    Phone ServicesAnswering Service
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    Facebook Google Verified

    Smith.ai is truly an innovative and inspiring company! I have worked with them for almost a year now and have seen, first-hand, the dedication and care that comes from the entire company. The level of detail that goes into understanding the clients and ensuring that calls are handled as requested is second to none!

    Recommended for
    Receptionists Service
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    Facebook Verified

    Smith.ai has been great! They regularly field more than 60 calls a month for me and are an invaluable resource for my company. The virtual receptionists answer many of my callers answers saving me lots of time. They have really taken the time to learn my business so they can provide great help to my callers without any input or direction from me. Their prices are fair to and are far more affordable than hiring a receptionist.


    Thank you!
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    Merchbar

    Added by Smith.ai (Recommended Virtual Receptionists)

    So much more than an answering service. Smith gives us a personal way to focus on executing at the fast pace required in startup life.

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    CC Cossette

    Added by Smith.ai (Recommended Virtual Receptionists)

    I give you an A+ so far! Very nice on the phone and much appreciated.

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    Brandon Lochridge

    Added by Smith.ai (Recommended Virtual Receptionists)

    Your team's quality customer service is leaving GabbyVille and Ruby in the dust!

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    Idaho Beef

    Added by Smith.ai (Recommended Virtual Receptionists)

    The price is right and they are always polite and very professional. They handle my calls in a polite, fun and professional manner.

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    Vivek Mittal

    Added by Smith.ai (Recommended Virtual Receptionists)

    Very responsive ... it's a great service that I think is more cost-effective than Ruby

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    Lynn Tejada

    Added by Smith.ai (Recommended Virtual Receptionists)

    Made me feel confident that my reputation/brand was in good hands