I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before.