I have known Andrew since he was a college student and, even at that time, an Apple whiz, Apple certified, as well. In addition to teaching a network of friends and acquaintances how to competently use their computers, troubleshoot their systems, he would end up hooking up their entertainment systems, too. He also was known for responding to his clients day or night if it meant helping someone in a jam. I called him several times in a panic situation with my computer issues. He never ever expressed being "bothered" by my many phone calls. Little by little word spread about what a fantastic instructor and communicator Andrew is—and how responsible he is, as well. He's upbeat, friendly, non-judjmental and works to solve problems while educating his customers. He fits right in—becoming a member of one's "team" whether it's a single residential customer or with a large organization.