6 recommendations

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  Doug Baker

  Facebook Google Verified 6 years, 4 months ago

  Reliable and best ski/snowboard service/store in upstate NY area. Great price with great turnaround. Never left their store disappointed.
  
  Updated on Jan. 5, 2018
  
  They are largest snowboard/ski store in Upstate New York for a reason. They are very reliable and knowledgeable. Put out deals and discount very frequently as well as having couple of outlet locations.

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  NJ G.

  Shared on yelp.com 6 years, 5 months ago

  I would give Mark and The Ski Company 10 stars if possible! I am new to the sport of skiing, I originally trusted the folks at REI to fit me for new ski boots. The staff member at REI was very polite however, he failed to measure my foot; he only fitted me with one boot and guaranteed they were a perfect fit. My feet were killing me and they were going numb! I trusted him and purchased the boots because he convinced me that this painful feeling was normal.
  
  THANKFULLY we found The Ski Company LTD the very next day!! Mark was patient, thorough and extremely knowledgeable. Mark properly measured both of my feet and assistants me with multiple styles/designs of boots to find the perfect fit. I didn't feel rushed at all, Mark clearly wants to make sure his customers are properly fitted and satisfied.
  
  The experience was so wonderful, Mark helped be select the proper skis and other equipment I needed to be ready for the slopes. We even purchased a snowboard, bindings, and boots for our daughter! Mark expertly installed all of our bindings on the spot!! We are customers for life!! We have found a gem, The Ski Company is the ONLY Place to go if you want expert customer service from a knowledgeable and trustworthy business owner.
  
  We also noticed Mark's shop is very clean, organized and has a nice layout. Other stores we have visited are cramped and difficult to maneuver. It is very important to enjoy your experience from the beginning, if you get frustrated you tend to make hasty decisions. Mark made sure we were educated and prepared, he never pushed us to spend more nor did he attempt to upsell any items. We won't shop anywhere else!!!

  Original recommendation

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  Justin James

  Shared on facebook.com 6 years, 5 months ago

  Stopped in to Rochester today, what an awesome experience. JL helped me get my son his first setup and I'm gonna be back soon to get mine for the first time in 15 years. Thanks for the great service JL!!!

  Original recommendation

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  Megan Sue

  Shared on facebook.com 6 years, 5 months ago

  Everyone there is very helpful, and very professional. We always have a great experience when there �

  Original recommendation

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  Randy Spurling

  Shared on facebook.com 6 years, 5 months ago

  Very happy with their service. I get my gear in early to beat the rush. I like the buy back on my kids gear.
  Seth went above and beyond helping me out with my sons adjustments on his race gear.
  Thank you guys!

  Original recommendation

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  Jeremy Philip Yaple

  Shared on facebook.com 7 years, 3 months ago

  Over the years, i've done a lot of business with the Ski Company and am always satisfied. After moving back into the area last year, we outfitted the whole family with skis. This year we purchased new skis again for our growing kids. Always great prices and the staff are super helpful at the Syracuse store.
  
  A real measure of how a company rates is how they handle things when they go wrong:
  I purchased a snowboard and bindings at the summer fairgrounds sale. Unfortunately there was an error and my boots did not fit the bindings. I ended up visiting the Syracuse store and changed out the bindings for a different set, which I later was unhappy with(not made for my style board). I emailed the Ski Company and the next business day I got a call from one of their managers, Dave. He said he needed to make this right and would like to have the whole board and bindings returned for a full refund. I showed up to the Syracuse store and returned the board. Next I met with the lead snowboard sales guy, Josh, who spent over an hour with me to ensure I got the right board and bindings I wanted. As my size had to be delivered from another store, Josh even brought them down to the Tully store, where I live, so I could pick them up easily. Josh is an energetic, positive at all times, and super motivated employee.
  
  While at the Tully store, I also brought in one of my other boards that had a broken binding. A young man named Skyler worked on getting a warranty replacement. When that fell through, he cannabalized some old equipment and riveted a new ratchet to my binding, saving me a ton of money and time. Much like Josh, Skyler is a super motivated guy that wants to keep customers happy - and he certainly did with me. I enjoy just talking "boarding" with both of them as well.
  
  It may be the only game in town anymore, but the Ski Company does not rest on those laurels. Their prices are aggressively low, better than online sites in many cases, and their people are top notch.
  
  - Jeremy Yaple

  Original recommendation