4 recommendations

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  Caty Kobe

  Shared on linkedin.com 8 years, 6 months ago

  Ask any of his direct reports, and they'll all tell you the same thing: "Stephen Mann is/was the best manager I ever had." He's a gifted leader and mentor, who's able to communicate and implement strategic plans with ease, while still empathizing and connecting with employees at an individual contributor level. He knows how to inspire, motivate, and empower his employees to make the right decisions, and effect positive change on behalf of the customers they serve. I am very grateful for all I learned in my time working with Stephen, and would work for him again in a heartbeat!

  Original recommendation

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  Martha Shaughnessy

  Shared on linkedin.com 10 years, 10 months ago

  Stephen was literally a life saver and an integral part of the Mint.com success...both as a startup and as the product and team were integrated into the broader Intuit community. Working with him was not only a joy, but his ability to calmly and effectively support the customer base was astounding. Online personal financial management was a new concept, money is incredibly sensitive, many customer issues were beyond Mint's control and Stephen was crucial in not only designing a great customer support program, but in consistently communicating the company's voice and mission, and working with us on the communications team to be sure any problems were flagged, contained and communicated in a fast and respectful way. I recommend him without reservation and hope we'll have the opportunity to work together again.

  Original recommendation

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  Aaron Patzer

  Shared on linkedin.com 10 years, 11 months ago

  Stephen built our customer service team and tools from the ground up at Mint, managing 4-5 people in the US and 30 abroad in the Philippines for Mint. He worked closely with the Product team to perfect the backend tools used to monitor the status and uptime of 15,000 bank/credit card/financial institution connections; trained all the agents; handled the stickiest, toughest customer service issues personally; responded to 300+ emails and issues a day in the early days (I have no idea how you get to that level of throughput); and he's a hell of cool guy to work with. After we were acquired by Intuit, he took on additional responsibilities training customer service teams, and building out technology (forums, templates, FAQs, backend service tools) for Quicken, managing people in California, Tuscon, India, and the Philippines at the same time. He's awesome.

  Original recommendation

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  Joshua Levine

  Shared on linkedin.com 16 years, 3 months ago

  Stephen's is the voice of reason that can calm and inspire both customers and staff. He is a manager to bring out strengths and to shore up weaknesses with great efficiency. Stephen grew and trained our startup's Customer Support and Advocacy team through 500% volume and revenue growth while significantly improving response times and overall customer satisfaction. Stephen has a deep understanding of the role a Support group plays in representing customers throughout the revenue cycle, and he ensures that he and his team compliment work at each step: From sales, through implementation, operation, billing, service interruptions, and up selling. Stephen is a thorough and dedicated team member, team leader, and asset.

  Original recommendation