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I’m so pleased I found Smith.ai receptionist service. As a sole practitioner traffic lawyer, a great law firm answering service is very important! I’m a huge fan for many reasons, but the most important to me are their features, price, and integration with CRM. Here’s why it works so well for me.
1. Live Answers
When somebody calls my firm, which is just me and a very, very part time assistant, they get my virtual office with a live person. Not a machine, not a robot. A real person.
2. Meticulous About Detail
Another thing I like is that Smith is meticulous about phone numbers and email addresses. They’ve never made a mistake in the three years they’ve been my answering service. And, that’s just incredible.
3. Easy to Work With
The third thing I like about Smith is that they’re a very easy to work with. I email them different forms I need them to fill out that integrate with different programs I use. They take care of it and are just so delightful to work with. I’ve even become quite friendly with a lot of the virtual receptionist staff.
I’m happy with Smith’s price, too. I used to be with Ruby telephone answering service, which charges by the minute. Smith’s phone answering service charges by the call instead. I like Smith’s pricing for a couple of reasons. First, Smith has a competitive rate, so you can get a lot of calls and still pay a reasonable amount.
Second, since the rate is by the call, it doesn’t matter how long it takes. The caller can be as detailed as they need to be, and it’s still just charged as one call. So, I feel like I’m getting more of the information I need.
Integrates Well with CRM
Smith also integrates their services with my Customer Relations Management software. They find out what a ticket is for, along with the name of the person, their phone number, and their email address. They drop that into my CRM, and it sends me an email to let me know what’s going on. At the end of the day, I get a list of all the calls I got that day.
Bottom line is that Smith meets my needs as a solo attorney. Their features and CRM integration help me do my job more easily and efficiently. They’re friendly and easy to work with, so I wanted to thank them and give them a kudos for being a great law firm answering service!
Smith.ai is easily one of my favorite vendors to work with. My business relies on their phone receptionist services every day. That alone takes off so much responsibility on our plate. But smith.ai goes beyond just delivering a great service — they have an amazing team that’s always eager to meet the unique needs of my firm. And they are always striving to get better.
It is so reassuring to know that, whenever our processes change or we want to tweak things to better serve our clients, the smith.ai team is going to do everything they can to bend to our needs. Their level of flexibility and service is something I frankly haven’t encountered in any other business, period.
I use Smith.ai as remote receptionists for my firm and as a chat service on my website. Having real, live people answering the phone has made a huge difference in the volume of my practice, and I’m all about the technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I’m in court or a meeting thanks to their text summaries. They’re a total time-saver for a solopreneur like me.
I've been so happy with yall and I tell everyone about yall and will continue to 😊
Thanks so much!
Thank you so much. I really appreciate your excellent service and care in handling calls.
Just wanted to email and say how impressed I am with your service. Great job. You’re a life saver.
You guys have all been doing a phenomenal job. So much better than Ruby. Thank you and keep up the good work!
Smith.ai provides superior quality service at reasonable prices. Their business model -- charging by the actual number of calls received rather than on a flat-fee-per-month basis -- is terrific, especially for smaller businesses. Messages are relayed timely and accurately. And the best part: callers get to speak with an actual, living person, not a machine. In my experience, there's no one better at providing virtual reception services than smith.ai.
I have used Smith.ai for several months and am more than pleased with the professionalism and services they provide. I recommend them to anyone who needs help answering their phones.
Great company. I have been very happy with the service. The receptionists are smart and savvy and polite -- everything you need for your small business. They detail every call so that you know everything you need to know about the call.
Smith.ai has helped me grow my business by enabling me to delegate all incoming phone calls to their stellar customer service. I am grateful for the wonderful treatment they share with my clients, and their high level of professionalism. They are extremely diligent in their calendaring for my appointments. I have been immensely happy with my experience utilizing the fabulous service Smith.ai provides.
I’ve been with Smith for over a year and I can say without reservation that they are the best answering service you could ask for.
Their receptionists are helpful and always available to answer my client’s questions, their detailed text and email summaries allow me to sort and prioritize client interactions, and their rates are reasonable. Any issues or feedback I have had have always been resolved promptly and with great care.
I would not be as successful in my business today, were it not for the people at Smith.
I was very nervous about hiring an agency to be the first point of contact for new potential clients - first impressions being as important as they are. Smith has so far exceeded my expectations in every way. They're tech is very "hand-off" in a sense, in that you don't have a dashboard of controls. However, this is a deliberate choice by them so that we don't have another app to manage, and they pull this off flawlessly by being super responsive and integrating the tech on their end. Used with Calendly this is an amazing service. Very highly recommended based on my experience thus far.
Smith.ai has been the professional voice of my company for the past two years. The experience has always been consistently professional, courteous and helpful.
I operate an IT service company with a Help Desk and many customers calling has technical issues and generally they aren't happy. Smith.ai people always make sure they feel taken care of.
Smith.ai uses technology to ensure the experience of transfer is seamless and prompted. Each of my change request has been taken care of almost immediately.
I would highly recommend Smith.ai.
I’ve used Smith.ai for about a year now and I’m very satisfied. They’re courteous, accurate, and fast getting me messages. Some of my clients (I’m a criminal defense lawyer) can be difficult; Smith.ai handles even the most difficult with grace and professionalism. Best of all: my clients are happy and never realize my receptionist staff isn’t in my office.
Have used smith.ai for over a year and have been very impressed. Having a live answer phone service lifted our business to a professional level and gave our customers the confidence that they were dealing with a reputable company.
Smith was perfect for my solo law practice. Callers were greeted with a live person and my overhead did not take a hit. Their customer service is one of the most responsive I have ever experienced as well. I highly recommend Smith for outsourcing call reception duties.
I've used Smith.ai for about a year and have been very pleased with the service. I love that my calls are always answered by a human being as I am often out in the field as a entrepreneur.
I've use Smith for about 3 months as an answering service for my marketing campaigns. As a busy solo practitioner, I can't always get to the phone when a potential client contacts me. They have proven to be an asset to my law firm.Recommended for:Answering Service Customer Service
Wonderful answering service! I'm a solo practitioner attorney and I can't get to my phone at all times. I know that my phones will be answered professionally at all times. The ability to text updates to Smith without fussing with an app is a huge bonus. I highly recommend.Recommended for:Call Answering
I am a small business owner and I have no doubt that Smith has been invaluable in helping me grow my business. I can now focus on my clients and enjoy my limited free time without worrying about missing calls. Their receptionists are warm, friendly and engaging and the text summaries are thorough and useful. If you are on the fence about hiring them, do it now, it is absolutely worth it.
I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before.Recommended for:Answering Service
Amazing service especially for new small business owners providing a breath of fresh air in direct contrast of having artificial intelligence taking over creating such as disconnection with out customers. Smith has been great as it allows calls to be filtered before they are transferred to me. Especially love that spam is not charged and eliminates the ever persistent telemarketers. Also just want to say that how appreciative I am for the discreteness of the staff and what a wonderful job these people that have been doing while answering the calls. HIGHLY recommend.
Professional, intelligent and easy to work with. Highly recommended. We love the daily email summaries and the call data they capture.
I was using a receptionist service that came with my executive suite for about three years. Our office has four receptionists that answer phones for dozens of businesses and the quality of the service has been going down hill. I was missing calls, getting bad feedback from clients about "my" receptionist and having too many calls sent directly to voice mail instead of being transferred. Smith has been a huge upgrade. Very friendly receptionists, haven't missed a single call, and they filter out spam/sales calls. The service is outstanding- I highly recommend them.
My company has been using Smith.ai for about a year and the results have been great. The staff at Smith are incredibly friendly and work with you on a script for your callers. They even created a "call blast" service for us to guarantee a member of our staff received the message. I highly recommend if you are looking for a professional, courteous, and affordable answering service.
I have been using Smith.ai for about two months and I am extremely pleased. The ease of use, reasonable cost, and very professional staff have made this one of my best business decisions of the past year.Recommended for:Virtual Receptionists
We have been using Smith.ai for about a month now and I can highly recommend Smith.ai for handling your phone calls (used multiple others before). A little bit more expensive but a lot more quality :)
We've used Smith.ai for the better part of the year and they've been great. Easy to work with and flexible on making adjustments. Highly recommended.Recommended for:Receptionist Services
I've been using Smith Ai for a few months and I highly recommend them. The service is fantastic and I can't believe the value for money. 10 out of 10
I've worked with many answering services over the 7 years that I have been in business. This one is hands down, my favorite (I even enjoy them more than Ruby, the Rolls Royce of answering services). The messages are clear and concise. They are great at handling clients. Fees are reasonable and realistic. I could not be happier.
All of my clients were super impressed at the professional way they answered the phone. Always kind and polite. Highly recommended.
I've been looking for a good call answering service for years. I was tempted by Ruby Receptionists (a few times), but the costs were astronomical. So I back-burned this project. Then I discovered Smith about 4 months ago. The price was right, but what really hooked me is their technology. I love the instant email summaries (within minutes of getting a call), and then the nicely formatted daily summaries at the end of the day. It's a nice combination of human + tech. It's all very slick and I'd highly recommend this service for any small business!
Smith is an excellent call answering service and has offered me outstanding service at a great price for my company! I would definitely recommend them to anyone looking for this service. They go above & beyond and are highly professional. Not one thing bad you can say about them!
My experience thus far has been that Smith AI has offered superior service to that of Ruby at less cost. I was very leery of changing services. After all, Ruby is viewed as the best. Well, I really must say that I couldn't be more pleased. The call summaries are coherent and offer just the right amount of detail. The names of callers are more often spelled correctly than before. The screening and filtering of junk calls seems better. They have gone out of their way to get to know my office and handle calls accordingly. The receptionists sound very professional. Just wow - seems to good to be true! And FYI no one asked me to review or post anything. I'm that impressed.
Smith.ai for sure. I've used their services since 2015 and don't know how I could live without them now. A live person answers each call with the greeting I select, hands the call over to me with an introduction, and prepares a summary of each call sent by email. (I chose email over SMS.) I have an IP boutique practice, so my new leads call with pretty much patent, trademark, or copyright needs. Anymore, the Smith receptionists are better at classifying some lead's IP needs than the lead themselves. Smith.ai also screens out solicitors or anyone else I don't want to take calls from. It's all so customized that it feels as if I have a dedicated receptionist. The prices are super affordable, too. Highly recommended!
Smith has been instrumental to the growth of our small bootstrapped company. Not only is it a FRACTION of the cost of a full time receptionist, it is actually BETTER because we get extended business hours which cover PST & EST, not to mention the service is just insanely good.Recommended for:Receptionist Answering Service Customer Service Phone Services
This company has changed the face of my business image from embarrassing to impressive. The folks here really go WAY beyond the call of duty, and they do it the way American clients are accustomed to. Beautiful. And the cost? Just silly low. I can't brag loud enough about my Smith.ai partners.Recommended for:Answering Service Phone Services
Smith.ai is truly an innovative and inspiring company! I have worked with them for almost a year now and have seen, first-hand, the dedication and care that comes from the entire company. The level of detail that goes into understanding the clients and ensuring that calls are handled as requested is second to none!Recommended for:Receptionists Service