Loren always goes above and beyond to get the job done right. He organized and is a bike tech I can count on to recommend and perform the repairs I need. Very knowledgeable and very patient. Courteous, friendly.
Went in for bike accessories knowing practically nothing. Sales reps were extremely helpful.Original recommendation
One of the few times I've had a spot-on experience at a retail store. Very spacious and clean location and the goods are organized well. Everyone was super helpful and nice but not pushy even though I had walked into the store 10 minutes before the doors were supposed to close. Jessie helped me pick out a pair of soles and took his time to explain all the pros and cons of different types. Minutes before the store closed, I remembered I needed to buy camping fuel. ...Original recommendation
Bought a great urban commuter bike at discount Labor Day weekend. I have worked in a few bike shops round USA Asia I hardly needed to really bring it in for their free 30 day adj tune but what they hey! I did have a slight loose headset and bottom bracket which was normal. ...Original recommendation
Drove in from East Bay to try on some climbing shoes which weren't available in many sizes at other locations. The place was really busy at 1045am when I got there! The REI guy was multi-tasking with other customers and took good care of me too, and then took time to answer my questions and advise me well on climbing shoes. It was worth the trip!Original recommendation