Landry's Bicycles have multiple sites. Selection varies by store. Staff are knowledgeable and helpful
I was initially nervous because of the polarizing reviews here, but I had a flat I just needed to get fixed on my commuter bike. I personally had a great experience, the staff is extremely knowledgeable and helpful (and beautiful, haha!). I insisted on fixing it myself since I had never done so before and they gave me a little spot inside the store and offered me tools. They even periodically checked in to see if I was doing alright. Also I was going to buy break pads because I thought mine were broken but it turns out the break cable was loose and they fixed that right on the spot!Original recommendation
I have gone in three times to Landry's, and all three times have been wonderful experiences. I remember one specific time I came in to get my bike chain fixed - the price was very reasonable and, upon return of my bike, I noticed they had fixed a handful of other minor issues (including a bent wheel and broken break line) all completely free of charge.Original recommendation
Very happy with the service they provide.
Did a ride from Bedford and back an had a blowout on the other side of the river. Walked in and they had my bike wheel trued up and I was on my way in no time. Quality service at a premium and hardly dented my wallet. If I lived in the area this would be my bike shop of choice, unfortunately I am from Pennsylvania. I will remember the kindness and courtesy of the people there who got me set in such a quick time for a good while. This place made my day.Original recommendation
I've been here several times and every time I've had a wonderful experience. They provide reasonably priced service and very quickly. Got my bike back within 24 hours whereas the other bike shops estimated they would need 5 days to do the same thing. Not only that but one time I was there to get a new tube and I wanted to change my own tire since I had never done it before and they let me do it right there in case I ran into any problems and one of the guys gave me some really great tips to get me started. Everyone I've interacted with has been super friendly. I definitely recommend!Original recommendation
I stopped by Landry's due to a recommendation from my gym, that the selection and price points for their indoor cycling shoes had greater range than other shops in the Boston area. I've been spinning a few times a week for 6 months now, and after determining that I was sticking with the schedule, I decided to reward myself by buying shoes that no one else's feet sweat in. However, these are limited-use items, so I was not looking to pay $120+ for something I'm only going to wear a few times a week in a dark basement. So it's also fine that the pair I found are hideous (a soon-to-be-discontinued model by Specialist that combines the look of a pair of discount sneakers with basically none of the functionality). But I'm getting ahead of myself.Original recommendation
I spoke with Pete, and was upfront with him about my price range and how flexible I could be with it so that he could invest his time accordingly. Pete was great. He was courteous, patient, knowledgeable, and enthusiastic, and honest about the likelihood of finding something within my price point without being rude or condescending, as can sometimes happen in retail. He also went into detail about the different types of shoes I might need, and asked questions about things like who would manage my clip install to make sure that I would be taken care of (and not attempt to do something unsafe like install them myself) when I left the store. I also asked him about some bikes, and he gave me tons of great information there, too.
In the end, Pete ran a quick search on the Specialist website and discovered these hideous things on clearance. So he price-matched them, and I got $100 shoes for $38. To be clear: Landry's has tons of shoes that look great and are perfectly lovely. These were just the ones Specialist had on final clearance, and for that price, I wasn't quarreling.
Thank you to Pete at Landry's, whose expertise and professionalism transformed a regular sales transaction into an awesome experience. I will be returning to Landry's and asking for Pete for pretty much everything. Someday, depending on how this cycling thing goes, I may even reward myself with nicer shoes at full price, and on that day, I will ask for none but Pete.