We ordered an over-sized tufted ottoman coffee table for a client from a large, expensive, well known furniture brand. The ottoman arrived to the client with less quality and attention to detail that we anticipated, loose fabric, baggy corners, the tufting was messy, etc. We contacted the brand and asked for it to be fixed. The brand then contacted Furniture Care to take care of the repairs. While FCTx had the ottoman the client requested the legs be re-stained to match the legs of the existing sectional. FCTx was very professional and accommodating. Their turnaround time was exceptional as well. We heard back from the client and they are extremely happy with the end result. FCTx will now be in our "designer-bag-of-tricks"! Excellent work! Thanks!