5 recommendations
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Sara B.
Loran installed three new locks (or, some combination of new locks and fixing the existing locks) last week, and we really appreciated his kind manner, efficient work, careful attention to detail, and the happy outcome that all of the doors and locks are working well at our house for the first time since we moved in. Would recommend.
Original recommendation -
Natalie Boyd
Very happy with over the phone experience with Jeff. He set up a timely appointment and our service technician Tony was reliable, professional, and quick. Overall excellent experience. Highly recommend.
Original recommendation -
Jason R.
Probably my third review of ace hotel but it feels like the first. Odd that everyone raves about this place that literally only sells locks and stuff to secure your home. But I get it. Still out of razor clams. Better luck next time on that one. Or should I say better lock! Happy hour so-so
Original recommendation -
Adam Witt
Latch disconnected from front door knob assembly last night. It was after hours, but spoke to Mike, tech on call, who was extremely helpful and willing to dispatch a tech, but he troubleshooted with me over the phone and I was able to make use of the door, until they came next day. Tony called me first thing in the am, and was able to come over right away. Not only did he fix the door knob, he also cleaned, and lubed the internal parts and re-aligned the deadbolt lock as well, making the door more secure and flush. He even picked up a few pieces of dirt that were not even tracked in by him (he wiped feet repeatedly before I told him to come in it's ok). I rarely give reviews, but being in the service business myself, I really admire when a company gets it right from initial call to completed service. Thanks Ace!
Original recommendation -
DGR jr
Ace has rekeyed our entire business and has, over the years, assisted with other odd jobs -- including maintaining our safe. They've always been extremely professional.
Original recommendation